How to book your holiday accomodation
Availability
can change on a daily basis, so please telephone or e-mail to check the
availability for the weeks that you want.
Telephone 0033 251 27 97 99 (English spoken) or
E-mail your enquiry
Telephone 0033 251 27 97 99 (English spoken) or
E-mail your enquiry
| Booking Procedure | ||
| 1. | Reserve
your dates by phone. We will require card details for payment
of the deposit of 25% of the total rental - we accept any Visa or Mastercard, but not Maestro or Am-Ex. You are advised not to send
card details by e-mail. The payment will be in Euros and the deduction
from your account, in your local currency, will depend on the exchange rate
and any charges that you bank applies. For bookings made 8 weeks or less before the start date full payment is required. |
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| 2. | You
must confirm the booking by completing and posting 2 copies of the Booking Form. The booking is not considered as firm until this document (the letting contrat) has been received. We allow 21 days for this, after which time we reserve the right to cancel. Print the Booking Form from the links below: Booking Form - Tamaris - cottage N°1 Booking Form - Tamaris - cottage N°2 The Terms and Conditions. These documents are in PDF format and require Adobe Acrobat Reader. Most computers have this installed, but in case of difficulty click on this link for the free download - Download Acrobat Reader See the explanatory notes below if there is anything you are unsure about on the Booking Form or Terms. |
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| 3. | The booking becomes firm once the signed booking form has been received and the payment cleared. You will then receive a receipt and confirmation of your booking by return. | |
| 4. | The balance will be due 8 weeks before the start of your holiday. This date is indicated on the booking confirmation. Make a note in your diary to phone us at that time to confirm the card details that you wish us to use. | |
| 5. | At
the time of the balance payment, please post us the documentary proof of
your holiday insurance and the Security Deposit (This is a either cheque for £200 / €300 or this Form giving authorisation to hold your payment card details against this amount. |
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| 6. | Once
the balance payment has cleared and we have received all the required documentation
from you, you will receive your final receipt and arrival instructions. |
| The following will normally
answer any queries that you may have about the booking details, the facilities
or the services provided. Please read carefully and if you are in doubt
about any point don't hesitate to phone or mail. •Suitability of the property •Terms & Conditions •Arrival & departure times •Holiday insurance •Security Deposit •Sleeping Capacity •Linen Hire •Cleaning at the end of your stay •Heating charges •Swimming pools •Kitchens •Bathrooms •Seating arrangements •Local amenities •Travel discounts • What to do if something is not right |
| Suitability
of the property Please ensure that the property is fully suitable for your party's needs and expectations, particularly as regards young children. Study the information carefully. In most cases, this will be sufficient to make a fully informed decision. However, if there are any specific criteria that are important to you don't hesitate to ask the appropriate questions before booking and we will reply as honestly as possible. Return to top. |
| Terms
& Conditions Please make sure that you have read and understood the Terms & Conditions. In signing the Letting Contract you are accepting these Terms and Conditions. See terms and Conditions. Return to top. |
| Arrival
and departure times Bookings are Saturday to Saturday, unless stated otherwise. Please note that you are asked to arrive no earlier than 5pm. Departures are no later than 10am. This timing is essential to allow the owners to correctly prepare the property and carry out maintenance. If you are to arrive later than 8pm, please let the owners know so that specific arrangements can be made. Return to top. |
| Holiday
insurance Due to the requirements of holiday property owners' insurance in France it is mandatory that clients have adequate holiday insurance covering all members of their party, including personal liability cover. This covers damage or injury that your party members may cause to a third party or to their property. In France, this is not normally covered by the property owners' insurance. We therefore require documentary proof of this insurance cover. You need to send a copy of the paperwork that shows; the insurance company, the policy number(s), the names of those covered, the part where it mentions personal liability - for all menbers of your group. Return to top. |
Sleeping
Capacity |
| Security
Deposit The Security Deposit is the property owners' protection to cover the unlikely event of undeclared damage, unsatisfactory condition of the property, or failure to pay any additional local charges (linen hire, heating, etc.). EITHER a cheque is required, posted to the owners at the time of the balance payment (this is not cashed and will normally be returned to you by post within 15 days of your return home), OR an authorisation is required to hold the payment card details against this amount. Return to top. |
| Linen
Hire Optional bed linen charges are paid directly to the owners on arrival. One set of bed linen is supplied, irrespective of the duration of your stay. A further change of bed linen can be made available, subject to an additional charge. 1. If you hire bed linen you need to bring bath towels, beach/pool towels, tea towels. 2. If you bring you own bed linen, there will be duvets supplied and square French pillows with pillow cases. Bed linen is not normally provided for cots. Return to top. |
| Cleaning at the end of your stay This is always a delicate question and whilst the vast majority of clients are sensible about this, the actions of a very small minority mean that we have to point out the obligations so that it is clear to all concerned. 1. If you do not pay for the optional cleaning service you are required to leave the property clean and tidy on departure. The owners are not expecting a full spring-clean an polish, just a reasonable effort, after which they will undertake to return the property to pristine condition for the incoming guests. In particular your cleaning will include kitchen and bathrooms, sweeping or vacuuming the floor, washing up, oven, fridge, bbq, bins, etc. 2. A cleaning service is provided as an option at extra charge. In this case, the service may be requested beforehand and the charge paid directly to the owners on arrival. Please note that where the cleaning service is requested this covers 'normal' housework and does not dispense you from behaving in a reasonable manner. Return to top. |
| Heating
charges For bookings outside the summer season (typically early May to end of September) you may require heating in the property. The property details give the additional cost applied for this. This is a fixed price for a week, applied when the heating is "on" and available for use. The owners may use their discretion to reduce this charge if, for instance, there was a cold spell lasting only two or three days. Any heating charges are paid directly to the owners. Return to top. |
| Swimming
Pools In accordance with the new legislation on swimming pool safety, the swimming pool is equipped with a safety system. This is a 1m10 high wall and safety gate. Whilst this is designed to restrict the acess for young children to the pool area. it does not replace the need for proper supervision at all times. If you are concerned about the swimming pool and any risks thereof you must ask for further information before booking and make a fully informed decision on whether the property is suitable for your needs. Return to top. |
| Kitchens Whilst not mentioned in the property description, the kitchen obviously has hob and oven and also a fridge/freezer. Note that in France the oven does not normally have a grill function. Whilst we endeavour to provide a wide range of kitchen equipment, crockery and cutlery, there may be slight differences from what you would normally expect in your home country. Return to top. |
| Bathrooms Please note that in France you very often find that there is no toilet in the bathroom and that it will be situated elsewhere in the house. In the property description the following convention is used : Shower room – shower cubicle, basin, no toilet. Shower room with toilet - shower cubicle, basin and toilet. Bathroom with toilet - bath and basin and toilet (bath will have a shower attachment, but not a screen or curtain). Separate toilet – toilet, with or without hand basin, situated elsewhere En-suite – the facilities are accessible directly from the bedroom. Return to top. |
| Seating arrangements As the French place greater importance in the dining area, the comfortable seating (settees, armchairs) does not seat the full number of the property sleeping capacity. Consult the photos of the property, or ask us, if this point is important to you. Return to top. |
| Local amenities Information on local amenities is provided for guidance only and is not contractual. Amenities may have closed or be unavailable at the time of your stay. Return to top. |
| Travel
Discounts These properties are featured in the 'Chez Nous' brochure and so qualify for discounts through the Chez Nous Travel Service. Please ask for the discount code at the time of booking. They may also qualify for discounts through other affiliates. Please ask for details. Return to top. |
| What to do if something is not right The number of problems reported back to us is thankfully of a very low level, nevertheless, it is impossible to eliminate all possibility of a defect that has gone unseen or a breakdown in the equipment. If there is a problem you must contact the property owners straight away. In many instances a simple and rapid solution can be found with the minimum of inconvenience, but they may be at the mercy of local tradesmen or suppliers and in this case some delays are inevitable. It is not acceptable to collect a list of grievances for a letter of complaint once you return home. If the owners were not notified nor given the opportunity to rectify the problem, a subsequent complaint is unlikely to be considered favourably. Return to top. |