Answers and information for the frequently asked questions.
Please ensure that the property is fully suitable for your party's needs and expectations, particularly as regards young children. Study the information carefully. In most cases, this will be sufficient to make a fully informed decision. However, if there are any specific criteria that are important to you don't hesitate to ask the appropriate questions before booking and we will reply as honestly as possible.
The cottages are all on the ground floor with some internal steps. There is a high step up to the pool area. We have welcomed guests with reduced mobility and some wheelchair users. Please consult us before making a reservation so that the limitations and potential issues are made clear.
Please note that you are not permitted to exceed the maximum sleeping capacity stated in the property details (6 or 8 people + a baby in cot). Children are included in this number, unless confirmed otherwise in writing. If you have booked at a reduced price for low occupancy, the sleeping capacity is limited to the agreed number. The addition of further people, sleeping in a camping car, on a campsite, etc., or adding extra matresses, camp beds or tents, is not permitted. Non-resident day visitors are permitted solely at the owners' discretion and you must therefore ask the owners beforehand. For insurance reasons, the use of the pool is not permitted for visitors.
Rentals are Saturday to Saturday, unless you have been given a specific agreement for other days. Please note that your arrival will be in afternoon of your arrival day, from 5pm onwards. The property will not be ready for you earlier than than this time. Departures are no later than 10am on the day of departure. This timing is essential to allow correct preparation of the property and to carry out maintenance between the rentals. If you are to arrive late in the evening, you must let us know so that specific arrangements can be made.
The Security Deposit is the property owners' protection to cover the unlikely event of undeclared damage, unsatisfactory condition of the property, or failure to pay any additional charges that may arise. This is normally arranged using the Security Deposit form giving your authorisation to hold the card details used for the rental payment against the deposit amount. If you have paid by bank transfer, we advise you to still use this method and give your card details. This avoids having to make a further bank transfer for the Security Deposit which ties up more funds unnecessarily. Please note that we do not handle cash deposits.
Due to the requirements of holiday property owners' insurance in France it is mandatory that guests have "Personal Liability" insurance cover. This covers damage or injury that your group members may cause to a third party or to their property. French residents will normally be covered from their home insurance, but this is not generally the case for other countries and it is therefore included in travel insurance. We therefore need to see proof of this travel insurance cover for all members of your group. This is normally to be sent to us at the time of the balance payment. See more information.
The hire of bed linen and/or towels is proposed as an option which must be requested in advance. Linen charges are paid to the owners on arrival. The charges are shown on the Booking Form.
One set of bed linen (and towels, if this is the case) is supplied for the number of occupants, irrespective of the duration of your stay. The beds will be made for your arrival, in function of the requirements of your group. A further change of bed linen (and/or towels) can be made available if the stock allows this, and if this is the requested it will normally be subject to an additional charge.
1) Bed linen only hired. In this case you need to bring bath towels, beach/pool towels, tea towels.
2) Bed linen and towels hired. In this case you need only bring beach/pool towels, tea towels.
3) If you bring you own bed linen, there will be pillows, with pillow cases, and duvets supplied, so bring bottom sheets, duvet covers, towels, tea towels.
Bed linen is not normally provided for cots.
It is not intended that you use the house towels for the pool or beach - please bring your own beach towels.
This is always a delicate question and whilst the vast majority of guests are sensible and respectful about this, the actions of a very small minority mean that we have to point out the obligations so that it is clear to all concerned.
1. You are required to leave the property in a reasonably clean and tidy condition on departure. After which, the owners will finish off to the required standard for the incoming guests. In particular, your cleaning will includes the kitchen, oven, hob, fridge, etc., the shower room / bathroom, vacuuming or sweeping the floor, cleaning the barbecue, emptying the dishwasher and taking out the dustbins and recyclable waste.
2. If you do not wish to clean before your departure, or if your departure time does not allow you do this successfully, you may request the end of stay cleaning service at an extra charge.
Please note that in this case, this covers 'normal' cleaning and does not dispense you from leaving the accommodation in a reasonable condition.
The normal use of water, electricity and gas is included in the rental price.
There is no local residence tax applied.
In accordance with the legislation on swimming pool safety, all holiday property pools must be equipped with a safety system. At Les Tamaris it is a wall 1.10m high, together with an approved safety gate with automatic latch. Whilst this is intended to limit the access for young children, it does not replace the need for proper vigilance at all times. If you are concerned about the pool safety and any risks thereof you must ask for further information before booking and make a fully informed decision on whether the property is suitable for your needs.
Please make sure that you have read and understood the Terms and Conditions. These are available to consult on this website. In signing the Letting Contract you are accepting these Terms and Conditions.
See Terms and Conditions
The number of problems reported back to us is thankfully of a very low level. Nevertheless, it is impossible to eliminate all possibility of a breakdown in the equipment or a defect that has gone unseen. If there is a problem you should inform us immediately. In most instances a simple and rapid solution can be found with the minimum of inconvenience, however may be at the mercy of local tradesmen or suppliers and in this case delays may be inevitable.
It is not reasonable nor acceptable to collect a list of grievances for a letter of complaint once you return home. If the we were not notified nor given the opportunity to rectify the problem, a subsequent complaint is unlikely to be considered favourably...