Please ensure that the property is fully suitable for your party's needs and expectations, particularly as regards young children. Study the information carefully. In most cases, this will be sufficient to make a fully informed decision. However, if there are any specific criteria that are important to you don't hesitate to ask the appropriate questions before booking and we will reply as honestly as possible. We know the property and can be your eyes and ears, but we can't second-guess the things that might be vital to you.

Please make sure that you have read and understood the Terms and Conditions. These are available from a link on this website. In signing the Letting Contract you are accepting these Terms and Conditions.
See Terms and Conditions

Bookings are Saturday to Saturday, unless stated otherwise. Please note that you are asked to arrive no earlier than 5pm. Departures are no later than 10am. This timing is essential to allow the owner to correctly prepare the property and carry out maintenance. If you are to arrive later than 8pm, you must let the owners know so that specific arrangements can be made.

Due to the requirements of holiday property owners' insurance in France it is mandatory that clients have adequate holiday insurance covering all members of their party, including personal liability cover. This covers damage or injury that your party members may cause to a third party or to their property. In France, this is not normally covered by the property owners' insurance. The owner therefore requires to see documentary proof of this insurance cover, which you should send at the time of the balance payment (8 weeks before the holiday dates).
A detailed explanation of this requirement is available here

This is the property owners' protection to cover the unlikely event of undeclared damage, unsatisfactory condition of the property, or failure to pay any additional local charges (linen hire, heating, etc.). This is either;
  1) A cheque in your local currency (not cashed) which will normally be returned to you within 15 days of departure, or
  2) You sign a form authorising that you card details be retained to cover up to the deposit amount.
 
The Security Deposit is to be settled at the time of the balance payment (8 weeks before the holiday dates) by either of the above methods.

Please note that you are not permitted to exceed the maximum sleeping capacity stated in the property details unless the owner has given specific agreement beforehand. Babies and young children are included in this number. Tents and camping cars are not permitted. External day visitors are permitted solely at the owners' discretion and you must therefore ask the owners beforehand. Use of the pool by external visitors is strictly forbidden. If you have booked at a reduced price for low occupancy, the sleeping capacity is limited to the agreed number.

The hire of bed linen and/or towels is proposed as an option. Linen charges are paid directly to the owners on arrival. The charges are shown on the Booking Form. One set of bed linen (and towels, if this is the case) is supplied, irrespective of the duration of your stay. A further change of bed linen (and/or towels) may be available, and if this is the requested it will normally be subject to an additional charge.

1) Bed linen only hired. In this case you need to bring bath towels, beach/pool towels, tea towels.  
2) Bed linen and towels hired. In this case you need only bring beach/pool towels, tea towels.
 
3) If you bring you own bed linen, there will be pillows, with pillow cases, and duvets supplied, so bring bottom sheets, duvet covers, towels, tea towels.

Bed linen is not normally provided for cots.

This is always a delicate question and whilst the vast majority of clients are sensible about this, the actions of a very small minority mean that we have to point out the obligations so that it is clear to all concerned.
1. You are required to leave the property in a reasonably clean and tidy condition on departure. This includes the kitchen, oven, hob, fridge, etc., bathrooms, vacuuming the floor, cleaning the barbecue, empying the dishwasher and the dustbins.
2. A cleaning service at the end of your stay is provided as an option at extra charge. This service may be requested beforehand and the charge paid directly to the owners on arrival. If this option is not taken, then 1. above applies.
  
Please note that where a cleaning service is provided at the end of your stay this covers 'normal' cleaning and does not dispense you from behaving in a reasonable manner.

For bookings outside the summer season (typically early May to end of September) you may require heating in the property. The property details give any additional cost applied for this. This is a fixed price for a week, applied when the heating is "on" and available for use. The owners may use their discretion to reduce this charge if, for instance, there was a cold spell lasting only two or three days. Any heating charges are paid directly to the owners.

In some areas the local authority applies a residence tax (Taxe de Sejour) to occupants of holiday properties for the duration of their stay. It is the responsibility of the property owner to collect this tax. The property details give the know rate, where applicable. When applied, this is typically 0.50 to 0.75 Euros per person per day, with young children generally not counted. The rate for the coming season is usually fixed by the local authorities in April/May.

In accordance with the legislation on swimming pool safety, all holiday property pools should be equipped with a safety system. In this case it is a wall 1.10m high, together with an approved safety gate. Whilst this is intended to limit the access for young children, it does not replace the need for proper vigilance at all times. If you are concerned about the pool safety and any risks thereof you must ask for further information before booking and make a fully informed decision on whether the property is suitable for your needs.

Whilst not normally mentioned in the property description, the kitchens have a hob and separate oven, and a fridge/freezer. Note that in France the oven may not necessarily have a grill function. Whilst there is a wide range of kitchen equipment, crockery and cutlery, there may be differences from what you would normally expect in your home country. There is a running stock of cleaning and machine products but you will need to provide and replace as necessary.

In the property description the following convention is used :
   Shower room - shower cubicle, basin, no toilet.
   Bathroom with toilet - bath and basin and toilet (bath will have a shower attachment, but not necessarily a screen or curtain).
   Shower room with toilet - shower cubicle, basin and toilet.   
   Separate toilet - toilet, with hand basin.
   En-suite - the facilities are accessible directly from the bedroom.

Since the French place greater importance in the dining area, the comfortable seating (settees, armchairs) may not seat the full number of the property sleeping capacity. Consult the photos of the property, or ask us, if this point is important to you.

Information on local amenities is provided for guidance only and is not contractual. Amenities may have closed or be unavailable at the time of your stay. Please bear in mind that in towns and villages that are not specifically tourist orientated, some establishments may close for a time during the summer for their own holidays.

We can't offer travel booking, only accommodation, but we can give our clients access to preferential rates through certain travel brokers with whom we have agreements or make suggestions for travel suppliers. Please note that the Chez Nous Travel Service is now solely an on-line facility (currently offering a reduction of 5% on Brittany Ferries routes). You no longer need a "booking reference" to get access to this facility.
See our travel page for more details.

The number of problems reported back to us is of a very low level. Nevertheless, it is impossible to eliminate all possibility of a breakdown in the equipment or a defect that has gone unseen. If there is a problem you should inform the property owners immediately. In many instances a simple and rapid solution can be found with the minimum of inconvenience. The property owner will normally take all necessary steps to rectify the problem as soon as possible but may be at the mercy of local tradesmen or suppliers and in this case delays are inevitable. It is not acceptable to collect a list of grievances for a letter of complaint once you return home. If the owners were not notified nor given the opportunity to rectify the problem, a subsequent complaint is unlikely to be considered favourably.